Return and Replacement Policy for Zaimboo:

At Zaimboo, we strive to ensure your utmost satisfaction with every purchase you make on our platform. We understand that occasionally, you may need to return or replace a product due to various reasons. To facilitate a seamless experience, we have crafted a comprehensive Return and Replacement Policy that prioritizes your convenience and peace of mind.

1. Eligibility for Returns and Replacements:

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   • Products eligible for return or replacement will be clearly indicated on the product page.
   • To be eligible, items must be in their original condition, unused, and in the same packaging as received.
   • Certain products such as perishable goods, personalized items, and hygiene-related products may not be eligible for return or replacement for safety and hygiene reasons.

3. Timeframe for Returns and Replacements:

   • You may initiate a Return or Refund & replacement request within 7 days of receiving the product.
   • Requests made after this period may not be accepted unless under special circumstances, subject to management discretion.

4. Return Process:

   • To initiate a return, simply log in to your Zaimboo account, navigate to your order history, and select the item(s) you wish to return.
   • Fill out the return request form providing necessary details such as order number, reason for return, and preferred resolution (refund or replacement).
   • Once your return request is approved, you will receive instructions for shipping the item(s) back to us.

5. Replacement Process:

   • If you opt for a replacement, we will verify the availability of the product in our inventory.
   • If the product is available, we will arrange for the replacement to be shipped to you at no additional cost.
   • In case the replacement product is out of stock, we will proceed with a refund as per our refund policy.

6. Refund Policy:

   • Refunds will be issued to the original payment method used during the purchase.
   • Please allow up to 7 business days for the refund to reflect in your account after the return has been processed.
   • Refunds will be processed net of any applicable shipping charges or restocking fees.

7. Conditions for Return and Replacement:

   • The returned item must be in its original condition, unused, and with all tags and packaging intact.
   • Any item that shows signs of use, damage, or alteration may not be eligible for return or replacement.
   • Zaimboo reserves the right to refuse returns that do not meet these criteria.

8. Customer Support:

   • If you have any queries or need assistance regarding returns or replacements, our dedicated customer support team is available to assist you. You can reach out to us via Customer Support.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method in five to seven working days or you may get instant refund in your wallet; once we receive that item back. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

Changes
We may update this refund & return policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The same day refund & return policy will be appicable at your order the time when you shop from our site.

Disposal of disputes

For disposal of any dispute, a decision will be taken after listening to both the customer and the vendor and the necessary documents will be examined from both. And the judicial place will be Vrindavan.

Last Updated: 07/05/2024 15:13 IST